Reference
System and network requirements
What your computer and your organisation's network need for AerTwin — a page to send to your IT team before your first sign-in.
Send this page to your IT team before your first sign-in.
Your computer
Section titled “Your computer”| Item | Requirement |
|---|---|
| Browser | Google Chrome, current version |
| Computer | A desktop or laptop computer. A separate graphics card is not needed |
| Pointing device | A mouse with a wheel. Right-drag and middle-drag are used to pan |
| Sign-in | A phone with an authenticator app |
Your internet connection
Section titled “Your internet connection”AerTwin sends you a live video picture of the model. The picture uses up to about 30 Mbit/s for each person when the connection allows, and adapts to a slower connection.
Your organisation’s network — for your IT team
Section titled “Your organisation’s network — for your IT team”The picture travels as a live video stream over UDP, directly from the AerTwin server that draws it. Allow this traffic outbound from the computers that use AerTwin:
| Allow outbound | To | Used for |
|---|---|---|
| TCP 443 (HTTPS) | twin.aer-intel.com and api.twin.aer-intel.com |
The application, signing in and the controls |
| UDP 41000–42000 | AerTwin servers in the EU | The live picture |
| UDP 19302 | stun.l.google.com |
Setting up the live picture’s connection (recommended) |
- A network that blocks UDP, or that sends all traffic through a web proxy, stops the picture: AerTwin opens, but the model does not appear.
- The servers’ addresses change with every session. If your firewall needs addresses rather than ports, contact support.
Questions from your IT team: support@aer-intel.com.
AerTwin HelpQuestions: support@aer-intel.com