Skip to content
AER IntelAerTwin Help

Task

Open a structure

Open a structure from the projects page and wait while AerTwin prepares its model.

FindOpen twin →

Opening a structure starts a high-performance computer in the cloud for you and loads the model on it. It can take a few minutes when a computer has to be started, and a few seconds when one is already running for you.

  1. Sign in at twin.aer-intel.com.

    The projects page opens, with one card for each structure you can open.

  2. On the card of the structure, click Open twin →.

    A progress window opens and shows four stages, a bar and a percentage.

  3. Wait until the window closes.

    The model appears, and Navigate is lit on the toolbar.

Stage What is happening
Finding a high-performance computer for you AerTwin reserves a computer for your session
Starting up your high-performance computer The computer starts. This is usually the longest stage. It reads Your high-performance computer is already running when no start is needed
Loading the model The computer loads the model of the structure
Model loaded — 100% The model is ready

AerTwin runs a limited number of sessions at the same time. When all of them are in use, the progress window says “All … concurrent sessions are in use. You will be connected as soon as one frees up.” Keep the page open: AerTwin connects you as soon as a session is free. Nothing is lost while you wait.

See The model does not appear in Troubleshooting. Nothing you saved is affected.

Parent topic: Open and navigateUpdated 25 October 2026Feedback on this page
AerTwin HelpQuestions: support@aer-intel.com