Task
Contact support
How to reach AerTwin support, and what to tell us so that we can help quickly.
From inside AerTwin
Section titled “From inside AerTwin”Click the flag ⚑ on the toolbar. It sends us your words with pictures and the technical state of your session, which is usually enough to find the cause. See Report a problem.
By email
Section titled “By email”Write to support@aer-intel.com. Tell us:
- What you were doing, and what you expected to happen.
- What happened instead, in the words AerTwin showed.
- The structure, and the number of the finding (OBS-…) if one is involved.
- When it happened.
Tell us at once if you think a measurement is wrong.
Your account
Section titled “Your account”Support handles new accounts, roles, password resets and authenticator resets. A reset ends any session you have open; sign in again afterwards.
AerTwin HelpQuestions: support@aer-intel.com